Chatbots and voice agents that go beyond automated replies
Our conversational agents use natural language processing (NLP) and connections to your databases or internal documents to provide precise, contextual answers.
They can learn, adapt to your communication style, and offer a truly smooth user experience.
Every 8P Design chatbot is developed to integrate with your systems — not replace them.
Three types of chatbots to fit your needs
24/7 Customer Support Chatbots
Your clients get immediate responses, day or night, by phone, directly on your website, intranet, or social channels. The assistant can answer FAQs, guide users through forms, or even initiate a quote.
- Personalized automatic responses based on your services
- Integration with your CRM or ticketing system
- Automatic follow-ups for unanswered questions
- Multilingual support (FR/EN)
Example: a client visits your site in the evening; the chatbot answers their questions, collects their email, and automatically creates a lead in your CRM.
Internal Chatbots and Technical Support Agents
Reduce team workload by allowing your employees to interact directly with an AI assistant connected to your internal resources.
- Search internal documentation or client manuals
- Assist new employees (HR, procedures, tools)
- Draft emails or internal reports from templates
- Automatic summarization of discussions or documents
Example: a technician asks “How do I restart the Solr module?” The internal chatbot retrieves the procedure from the documentation and replies instantly.
Document Processing and Decision Support Chatbots
Ideal for companies handling large volumes of information (RFPs, contracts, datasheets, complex FAQs).
- Automatic reading of PDF or Word documents
- Extraction of key elements: deadlines, amounts, clauses, contacts
- Summary generation for fast decision-making
- Detection of anomalies or specific clauses
Example: an AI agent reads a 40-page RFP, identifies important sections, and generates a clear summary for your sales team.
Advanced Features
Our chatbots are built to meet the technical and security requirements of Quebec businesses.
- Natural language understanding in French and English
- Connection to your CRM, ERP, databases, or internal systems
- Possible integration with Drupal, WordPress, Zoho CRM, Google Workspace
- Local or private hosting (8P Design servers in Canada)
- Logging and conversation control for Law 25 compliance
Our agents can be deployed as a web widget, internal module, or API — depending on your needs.
Integrate a custom voice or text conversational agent into your digital environment
Whether for your clients or your teams, a well-designed chatbot becomes a true virtual collaborator. It understands your processes, learns your products, and acts as an intelligent, reliable point of contact.
Our projects
Some of our projects in Web Development and Interface Design
Simactive
Website and marketing
Earth to body
Online Commerce and Social Marketing
Le Paysagiste
Website, Web Strategy and Custom Management Tools
NovaCentris
Open Innovation Web Platform
